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At-a-glance reference describing the details of your bill

Sample Bill, Page 1

ABilling Summary Statement

The section identifies the previous month's billing history, balance due, current charges and due date.


BSpecial Messages

Monthly announcements inform you of news, savings opportunities, service upgrades, promotions and special offers.


CRemittance Slip

Highlights the total amount owed and due date for this billing period. Please return this slip along with your check or money order, which should include your account and/or invoice number.


You can also pay your bill online at windstreamenterprise.com/login, or call our Customer Care Center

Sample Bill, Page 2

ALine Charges, Features, and Fees

This section details charges for access lines, features and cost recovery fees. A Non-Recurring Charges Summary appears below this section if any one-time charges are billed.


BTaxes and Surcharges

Summarizes all federal, state and local government taxes and surcharges.


CLocal, Regional and Long Distance Usage Summary

Summarizes all of your activity for the period, including Local, Reegional and Long Distance calls.


DOther Itemized Usage, Calling Card and Toll-Free Summary

This section summarizes other charges to your account during the billing period such as directory assistance, calling card and toll-free calls.

Sample Bill, Page 3

<Location Summary

If you have more than one location, this section consolidates all of your billing information for each individual location. Graphs are included to provide a quick view of the key areas of use.

Sample Bill, Page 4

<Service Number Summary

This section lists monthly service number charges, usage amounts and long distance calls for each number on your account.

Billing Glossary

911 Service A universal telephone number that gives the public direct access to the Public Safety Answering Point (PSAP) for emergency calls. Basic 911 service collects 911 calls from one or more local exchange switches that serve a geographic area, and sends each call to the appropriate designated authority. Also known as E-911 service.
Admin Fee Not billed
Carrier Cost Recovery Charge The Carrier Cost Recovery Charge is designed to help offset costs associated with compliance and customer advocacy.
Data USF Fee A new charge will be implemented on data services that will be billed at a percentage of the Data monthly recurring charge. This charge is being implemented to recover increased costs due to recent federal regulatory action. This fee will defray a portion of Broadview’s federal regulatory costs incurred in the provisioning of its data services.
E-911 Service An emergency call service that routes 911 calls to a Public Safety Answering Point (PSAP).
FCC Charge This is a Federal subscriber charge billed as a regulatory fee on each telephone line or circuit.
Federal USF Admin Fee The Federal USF Admin fee is an FCC-allowable charge calculated as a percentage of the total Universal Service Funds (USF) fee.
Finance Charge The Broadview Networks finance charge is applied in conjunction with a late fee and is based upon a percentage of the bill.
Late Fee The late payment interest and fee is only applied if payment has not posted to the account within 30 days from the billing cycle date regardless of the due date on the invoice. This charge is applied in addition to the finance charge.
Local Number Portability The process by which an end user can retain the same telephone number regardless of which local service provider he/she chooses. The ability for phone numbers to be moved between local service providers is accomplished by shared access to a numbering database. Also known as Location Portability.
PICC This charge is billed for facilitating the call routing to the long distance Primary Interexchange Carrier.
Public Safety Answering Point (PSAP) An answering location for 911 calls originating in a given area. A PSAP may be designated Primary or Secondary, which refers to the order in which calls are directed for answering. Primary PSAPs respond first; Secondary PSAPs receive calls on a transfer basis only, and generally serve as a centralized answering location for a particular type of emergency call. PSAPs are staffed by employees of Emergency Response Agencies (ERAs) such as police, fire or emergency medical agencies or by employees of a common bureau serving a group of such entities.
Regulatory Adjustment Fee (RAF) Due to regulatory changes, the Regulatory Adjustment Fee (RAF) offsets the costs that can no longer be billed to other carriers for terminating traffic over Broadview’ network.
Service Account Fee The Service Account fee helps defer costs for maintaining and sending monthly bills. This includes certain administrative costs specific to generating an invoice. The Service Account Fee applies even if the customer does not receive a paper bill.
Universal Service Funds (USF) This is a monthly, per-line surcharge implemented to recover local companies' contribution to the Federal USF. This fund supports telecommunications and information services in schools, public libraries, and rural healthcare facilities. This also subsidizes local service to high-cost areas and low-income customers. This is regulated by the FCC, and may change quarterly.
Wireless Local Number Portability A consumer’s ability to change Service Providers within the same local area and still keep the same phone number. It will also allow a consumer to keep the same number if moving in the same metropolitan area, and in some cases moving from a wireline to a wireless phone and keep the same number. It doesn’t allow for keeping the same number when moving to a new city or town.

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